Web du Nord

Saint-Jérôme · Laurentians

Online booking

Let customers choose an appointment time from your website. We organize the booking journey around your availability, services and the information needed for the appointment.

A service shaped around your business

Online booking suits businesses offering appointments or service slots. Before choosing tools, define who receives the booking, which calendars determine availability, appointment lengths and protected time. These rules keep an unsuitable form from simply moving administrative work elsewhere.

A clear choice of appointment time

Service, duration and availability are presented together. The journey can be embedded in the website or connected to a booking tool such as Cal.com, depending on requirements.

Defined calendars and reminders

Calendar connections and email or SMS confirmations are configured around the selected accounts and options. Rescheduling rules need to be defined before launch.

Payments when the project requires them

A payment step, including through Stripe, can be part of the journey. Paid services and the business’s own terms need to be defined separately.

Prepare for the first conversation

Prepare appointment types, durations, availability, current calendars and required customer details. State whether payment is needed and who should receive notifications. Cancellation rules and commercial terms must come from your business.

Questions before getting started

Does the whole website need to be rebuilt?

Not necessarily. An embed, a link to a booking tool or a redesign depends on the existing website and the desired customer journey.

Do reminders eliminate missed appointments?

Reminders can help customers remember an appointment, but no attendance rate is guaranteed. Results need to be measured using your own business data.

Is booking included in a website package?

The website packages list their own inclusions. The booking tool, calendars, notifications and any payment step need to be specified in the project quote.

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